VOLUNTEER

There are a number of different roles which you can volunteer for:

Advisers

There is a lot of variety in being an Adviser. The role includes:

• Interviewing clients in the bureau, on the phone and at outreach offices
• Provide information from the Computerized Information System and other sources.
• Advise on the options available to the client and the consequences of their choices.
• Help write letters, make phone calls, complete forms and do calculations 
• Refer clients to other organizations who are better able to help
• Maintain client's records.
• Identify common problems which affect a lot of clients as Social Policy work.

Advisers go through a 6 month training program with support from paid guidance tutors who will give you the skills necessary for this much-valued service.

Advice is given from the electronic information system and support is given by more experienced advisers.

If you are interested in becoming an Adviser contact your nearest bureau. 
Click here for contact details.

Administrators

Administrators help keep the office running smoothly.  Every office need some of the following work to be done.

• Using spreadsheets, databases and word processing 

• maintaining office systems including filing

• maintaining an up-to-date supply of leaflets and materials 

• Receiving and sending faxes, mail, email and telephone calls

If admin work appeals to you contact your nearest bureau. 
Click here for contact details.

Receptionists

Usually a client's first contact with the bureau is with a receptionist. this role would suit people who are patient and enjoy meeting the public. A receptionist will:

• greet clients and make them feel welcome

• book appointments and answer phone calls

• give information about the CAB to clients

• manage the waiting room

If reception is a role that would interest you please contact your nearest bureau.
Click here for contact details.

Trustee Board Members

Each Bureau is an independent charity, governed by its own board of trustees, who are responsible for the quality and range of the service. The Bureau Manager has day-today responsibility whilst trustees:

• set the overall direction of the bureau and support its development

• ensure the bureau meets the needs of the local community and Citizens Advice Membership standards

• employ CAB staff and control bureau finances

• make and maintain local contacts with influential people and organizations, including funding bodies

• make sure the bureau complies with relevant laws

If you are interested in becoming a Trustee contact your nearest bureau.
Click here for contact details.

Social Policy

Social policy Co-ordinators collect information from client's problems and use it to influence changes in local and national policy. This role is flexible and much of the work can be done at home out of office hours. It includes:

• completing evidence forms about problems faced by clients

• identifying issues within the bureau

• training staff and volunteers about how to identify particular issues

• research, carrying out surveys and writing reports

• liaising with other bureaux and organisations to put forward clients' issues.

If you are interested in Social Policy contact your nearest bureau.
Click here for contact details.